About Birches Health:
Online gambling has taken over the US. Over 200 million Americans now regularly bet on sports and the rates of gambling addiction have skyrocketed since online gambling’s legalization. As widespread gambling creates record levels of addiction, debt, and bankruptcy, millions of problem gamblers still cannot access specialized, comprehensive care that they desperately need.
At Birches Health, we’re beating the online gambling epidemic with virtual therapy for gambling addiction from specialized clinicians. Our care is covered by insurance and state funding to ensure access to treatment for problem gamblers. We work with patients throughout their gambling addiction journey to improve clinical outcomes and reduce healthcare costs.
Our mission is to build the medical and technological infrastructure for behavioral addiction in the US to make sure millions of patients receive the highest quality clinical outcomes and path to recovery they deserve. We’re backed by leading healthcare and gaming investors including General Catalyst, AlleyCorp, Will Ventures, Defy, Haystack, Operator Partners, and C-suite angels at private and public companies.
Join us to bring addiction care into the present day.
About The Role:
Our Head of Clinical Operations will play a central role in strengthening the infrastructure that enables Birches to scale sustainably and efficiently. You will drive high-impact operational initiatives that improve performance visibility, streamline clinical workflows, and ensure the organization can grow without compromising quality.
This role sits at the intersection of clinical execution and business performance. You will translate strategic priorities into scalable systems, dashboards, and workflows that increase accountability, improve provider productivity, and support sustainable expansion. You must be comfortable operating cross-functionally, aligning Clinical, Product, Engineering, and Operations to deliver measurable outcomes.
The role is full-time and reports directly to the VP of Clinical.
What You’ll Do:
- Build and maintain dashboards that provide leadership with clear visibility into outcomes, provider performance, patient engagement trends, and operational efficiency.
- Design and optimize clinical workflows that increase consistency, reduce friction, and support scalable growth.
- Own EHR administration, fidelity standards, and workflow configuration to improve productivity, data integrity, and reporting accuracy.
- Operationalize the clinical quality program in partnership with Clinical Leadership, ensuring measurable accountability across the provider workforce.
- Monitor performance of the W-2 clinical workforce and surface actionable insights that improve utilization, retention, and care quality.
- Partner cross-functionally to identify care gaps, client drop-off patterns, and clinical risk indicators, translating insights into initiatives that improve retention and outcomes.
Who You Are:
- 5–8+ years of experience in healthcare or behavioral health operations, quality, or program leadership in high-growth or evolving environments.
- Experience building and implementing measurement-informed care workflows or clinical performance reporting systems that influence decision making.
- Strong familiarity with EHR systems, documentation standards, and clinical workflow optimization.
- Highly analytical with demonstrated experience developing dashboards and performance metrics that drive accountability and operational performance.
- Proven ability to lead cross-functional initiatives that improve efficiency, scalability, or business outcomes.
- Collaborative partner who works effectively across clinical, technical, and operational teams.
- Advanced degree (MBA, MHA, MPH, or related) a plus; equivalent experience building and scaling healthcare operations strongly valued.
Why This Role Matters:
As Birches grows, the strength of our operational foundation will directly influence our ability to expand services, support providers, and deliver consistent results. This role builds the reporting, workflows, and accountability structures that enable scale without sacrificing quality.
The Head of Clinical Operations strengthens the systems that connect clinical performance to organizational performance. The visibility and structure you create will directly impact provider productivity, client retention, and our capacity for sustainable growth.
If you are motivated by building infrastructure that drives both quality and business performance, this role offers the opportunity to shape how Birches scales.
Compensation is determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Pay range: $120,000 - $160,000 USD
