About Flourish Labs
We’re on a mission to make mental health support accessible to all by empowering people to support each other.
We grow the mental health workforce by training and employing certified peer supporters. We offer mental health support from peers who get you because they share your life experiences and identity, to provide emotional support, teach skills, and share their knowledge and personal experiences with mental health. Our Gen Z and diverse (50% LGBTQ+ and/or BIPOC) supporters are fully trained, certified and supervised by our clinical staff. We developed our proprietary certification training in partnership with peer support experts, young adults and learning design experts.
Peers.net is our tele-health platform where you can book 1-on-1 appointments with a peer supporter of your choice within 48 hours. We co-created peers.net with young adults to build a mental health service that meets their needs.
We are backed by leading venture capital firms including Gradient Ventures (Google’s AI fund), Collaborative Fund, Learn Capital, WGU Labs, One Mind, Tiny VC and angels with operating experience in healthcare and technology.
About this role
The Evaluator is a subject-matter expert and professional individual contributor with level knowledge within associated specialization/discipline. Evaluators apply their own subject matter expertise and experience utilizing rubrics contained within the teaching curriculum. The Evaluator crafts personalized, robust feedback to support accurate scoring of student responses to showcase student progress throughout a course. Work plans and schedules for Evaluators are broadly defined and require the Evaluator to develop specific work plans and schedules to provide accurate and fair evaluations, with helpful (robust & personalized) feedback. Evaluators cooperate with the training team to meet our commitment to students for a quick evaluation as defined by the training team. An Evaluator may be asked to contribute to the development of functional and organizational content, practices and objectives to achieve goals in creative and effective ways.
You you'll do in this role:
- Analysis and evaluation of student responses to assessment task prompts to achieve a secure, valid and reliable determination of competencies.
- Applies company and course policies and procedures in scoring work and crafting helpful, robust and personalized feedback to support students in developing competency and progressing with their certification program.
- On occasion, an experienced Evaluator maybe called upon to create and implement methods to improve student success and evaluation processes.
- Have a critical impact on each student’s experience and success in the training program.
- Works individually and collectively, as part of a content-specific team, to meet individual and team objectives to be accurate, fair, helpful and quick in an environment that is a great place to work.
- Works effectively and reports working time accurately.
- May be called on to resolve student concerns or address student inquiries in regards to grading or evaluation marks.
- With general direction from a manager and course trainer, Evaluators are self-managed, taking initiative and acting independently in completing performance assessment evaluations consistent with standard practices and policies and our commitment to students (i.e., accurate, fair, helpful & quick).
- When faced with an unexpected student response, Evaluators are encouraged and expected to collaborate with other evaluators, course trainers and manager as needed to make a fair determination of competency.
- An experienced Evaluator maybe asked to propose or collaborate on new methods and procedures on new or special assignments.
What we’re looking for:
Key qualifications
- Prior experience working as a grader/evaluator in any subject/program, especially at high volume over a short period of time.
- Experience with receiving or delivering peer support is preferred.
- Prior student through Flourish Labs/Peers.net Training Program preferred.
- Strong understanding, acceptance and adherence to the tenets of competency-based education
- Advanced strength in written and oral communication
- Demonstrated ability to discern evidence of competency within student submissions, including unexpected forms of response
- Demonstrated ability to use technology, adapt quickly to new processes and manage complex cognitive loads
- Demonstrated ability to collaborate with colleagues to ensure validity and reliability of evaluation across multiple raters, including deferring to the guidance of the team, course trainer or supervisor/manager.
- Demonstrated ability to properly identify and refer student submissions for escalated care including but not limited to professional communication (i.e., articulation), originality, excellence awards, support in opening student submissions, content assistance, technology support.
- Problem solving skills: Investigates appropriate resources and involves partners when appropriate. Future oriented. Assesses what will help or hinder achieving goals. Focuses on what is important.
- Interpersonal skills: Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure.
- Accuracy: Draws on facts collected from a broad knowledge of Flourish Labs’ goals and processes.
- Adaptability: Corrects behaviors and communication style to meet the needs of a wide range of situations and people. Tackles obstacles appropriately. Comfortable with ambiguity. Comfortable asking for help when necessary.
- Reliability: Accountable to others; does what it takes to get the job done. Actions are consistent with words. Follow through on commitments. Exhibits exceptional integrity.
- Attitude: Displays commitment to the organization and to personal growth. Is self-motivated and able to motivate and inspire others. Asserts self appropriately to champion ideas. Tells the truth in a direct and constructive manner.
- Initiative: Self-directs with a strong tendency for action. Leads the way to improve performance or processes. Displays keen interest in students and organization.
How we work
We are an early stage startup and a global, distributed, remote-first company. This means you can work from anywhere with a good internet connection. We care about impact. Our environment is best suited to those people who are willing to roll their sleeves up to get things done, even if it’s not exactly part of their job description. We’re looking for people who think creatively, try different approaches, learn and iterate quickly based on data, who love working in a cross-functional team. If this sounds exciting (and a little scary!), we’d love to hear from you.
Diversity, equity & inclusion at Flourish Labs
At Flourish Labs we embrace and support differences because it is the right thing to do, makes us a more fun and effective team, and helps us build better products for our users, who are equally diverse. We are building our products and our company with people who have lived experience of mental health challenges, themselves and/or as a caregiver to others. We are committed to hiring talent with a wide range of backgrounds and experiences, and enabling them to flourish at our company by ensuring everyone has a voice and opportunity to succeed. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+ people, veterans, and people with disabilities.
Equal opportunity statement: We are an equal opportunity employer. If we hire you, it will be based solely on your merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
