Care Coordinators are the main points of contacts who assist SocialRx members with their program.
About SocialRx Inc
SocialRx is America's leader in healthcare-grade social prescribing — connecting members to community-based engagements that improve mental and physical health outcomes. We partner with health plans, providers, and community organizations to build a scalable, data-driven approach to social care.
Description
Care Coordinator/Coach – Job Description
Reports to: Head of Strategic Partnerships & Clinical Innovation
Position Type: Employee
Location: Remote
Type of Position: Full Time (40 hours per week)
Days: Monday-Friday
Hiring Timeline: We’re always looking for compassionate and skilled Care Coordinators to join our team. While we don’t have an immediate opening, we anticipate hiring in the near future and would love to connect with talented individuals who are interested in making a difference.
About SocialRx
SocialRx is an innovative healthcare organization that works with partners (in healthcare, education, and beyond) to provide social prescribing services to individuals to address various behavioral health symptoms and concerns. SocialRx is focused on expanding and scaling social prescribing in the United States by, first, partnering with arts and cultural experiences within an individual's community and then working to provide access to these services directly to the individual. SocialRx’s model is based on 40+ years of demonstrated impact that the arts & health field has on improving mental, emotional, and physical well-being and aims to provide access to these effective services to anyone and everyone who may benefit.
Who are we looking for?
We are looking for an innovative, mission-driven, and creative mental healthcare professional to be a Care Coordinator. This role is focused on providing direct services to the members we serve and supporting these members to utilize social prescribing services.
More About the Team and Who We Serve
SocialRx’s Care Coordinator team is responsible for ensuring SocialRx’s program and services are delivered thoughtfully and in a timely manner to all members they support. Care Coordinator are the main point of contact for SocialRx members throughout their journey in the program. Care Navigators serve as the link between the individual and their arts and culture engagements. Care Navigators do not provide clinical care to members; however, team members tend to have a healthcare and/or clinical background.
They serve a variety of individuals in terms of ages, needs, and levels of support. The Care Coordinator builds strong relationships with referred members to help them connect with health-improving arts and culture engagements. Care Coordinators are committed to reducing the members’ barriers to the engagements by identifying obstacles with members, helping them navigate those obstacles, and using SocialRx’s platform to recommend relevant engagements to increase the chance of uptake while also focusing on the best way to scale their services to serve as many individuals as possible.
Things You Will Do:
Care Coordinator Tasks Include:
- Deliver high-quality, coordinated support to members throughout their journey in the program
- This includes:
- Using phone, email, video call, and text to interact and support members. These services include but are not limited to:
- Conducting outreach to enroll referred members
- Completing intakes and reviewing member information
- Offering arts & culture engagements through the Art Pharmacy platform
- Answering questions and sharing more information about Art Pharmacy with current and prospective members
- Booking and coordinating logistics for member participation in selected arts & culture engagements and providing relevant information/tickets to the member.
- Managing a caseload of members from entry to SocialRx (referral) through intake assessment, regular arts engagements, midway assessments, and to the end of the program evaluation.
- Learning and catering services that are provided to each member per unique partnership. This includes partnerships with health payors, health systems, education systems, and beyond.
Who is a Good Fit for this Job?
- You are passionate about finding innovative and creative solutions to support individuals experiencing mental health concerns
- You are an excellent listener and communicator (both spoken and written)
- You are comfortable speaking with people you do not know on the phone and video chat, as well as via email and text
- You are extremely organized and have great record-keeping skills
- You are highly proficient with utilizing computers, database management, and use of Google Suite
- You are extremely flexible and able to quickly adapt to changes
- You like taking the initiative in finding solutions to problems
- You enjoy thinking creatively in the face of obstacles
- You show key skills to working with people including, but not limited to empathy, emotional resilience, and non-judgment
- You have experience working with diverse populations (age, race/ethnicity, abilities, language, etc)
- You are proactive in maintaining personal and professional learning and development and identifying your own training needs as they arise
Job Requirements and Qualifications
- You have a bachelor’s degree in social work, psychology, sociology, etc.
- You have healthcare experience and/or certification/license (LCSW or similar)
- You have proven comfort with technology
- You have reliable internet access
- You have a quiet and confidential space to have calls with members
What Else You Should Know:
- This position is ideal for candidates looking for a less clinically focused role than traditional 1-1 care, while still supporting mental health access.
- This position is fully remote
Nice to Haves:
- Master’s Degree and/or active mental health licensure (LCSW, LMHC, etc.) is preferred
- You have experience in a start-up environment
- Art experience or interest
Compensation & Benefits
- Competitive Salary
- Health, Vision, and Dental
- 401k
- Stock Options
Hiring Timeline: We’re always looking for compassionate and skilled Care Coordinators to join our team. While we don’t have an immediate opening, we anticipate hiring in the near future and would love to connect with talented individuals who are interested in making a difference.
SocialRx, Inc. is an equal opportunity employer. We celebrate differences and are committed to creating an inclusive environment for all our team members. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
