About Birches Health:
Online gambling has taken over the US. Over 200 million Americans now regularly bet on sports and the rates of gambling addiction have skyrocketed since online gambling’s legalization. As widespread gambling creates record levels of addiction, debt, and bankruptcy, millions of problem gamblers still cannot access specialized, comprehensive care that they desperately need.
At Birches Health, we’re beating the online gambling epidemic with virtual therapy for gambling addiction from specialized clinicians. Our care is covered by insurance and state funding to ensure access to treatment for problem gamblers. We work with patients throughout their gambling addiction journey to improve clinical outcomes and reduce healthcare costs.
Our mission is to build the medical and technological infrastructure for behavioral addiction in the US to make sure millions of patients receive the highest quality clinical outcomes and path to recovery they deserve. We’re backed by leading healthcare and gaming investors including General Catalyst, AlleyCorp, Will Ventures, Defy, Haystack, Operator Partners, and C-suite angels at private and public companies.
Join us to bring addiction care into the present day.
About The Role:
The RCM Director will lead the strategic design, execution, and continuous improvement of Birches Health’s national revenue cycle operations. This individual will be responsible for building scalable billing practices, ensuring compliance, and driving sustainable revenue growth. As a senior leader, this person will oversee a team, establish performance standards, and partner with executives to align financial operations with organizational goals.
The ideal candidate combines deep expertise in healthcare financial operations with strong leadership skills, thrives in ambiguity, and is motivated by building systems that scale.
What You’ll Do:
- Lead and oversee the end-to-end revenue cycle process, including patient registration, charge capture, claim submission, payment posting, and collections.
- Develop and execute long-term strategies to enhance revenue cycle efficiency, accuracy, and scalability.
- Evaluate and implement emerging technologies to modernize revenue cycle operations and maintain a competitive edge.
- Partner cross-functionally with finance, operations, and clinical leadership to streamline workflows and resolve systemic issues.
- Leverage data analytics to identify trends, optimize billing practices, and improve payer performance.
- Ensure compliance with federal, state, and payer regulations, maintaining audit readiness and risk mitigation.
- Establish and monitor KPIs, dashboards, and reporting frameworks to provide executive visibility into financial performance.
- Drive top-line revenue growth by collaborating with Network Relations and payer partners to optimize reimbursement and demonstrate Birches Health’s value.
- Manage and mentor revenue cycle staff, fostering a culture of accountability, compliance, and continuous improvement.
- Stay up-to-date with industry changes and emerging technologies to maintain a competitive edge.
Who You Are:
- 5–10 years of progressive experience in revenue cycle management, finance, or consulting, with at least 1 year in a manager/similar role.
- Proven track record of building and scaling revenue cycle operations in healthcare or compliance-heavy industries.
- Proficiency with healthcare revenue cycle platforms, Microsoft Office and Google Suite (Excel, Google Sheets); SQL experience is a plus.
- Experience in healthcare technology implementation and EHR optimization.
- Expertise in healthcare billing, coding (CPT, ICD-10, HCPCS), reimbursement processes, and payer relations.
- Familiarity with customer service operations across phone, email, and SMS.
- Strong leadership and team management skills, with experience developing high-performing teams.
- Excellent analytical, problem-solving, and strategic thinking abilities.
- Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Detail-oriented with a focus on accuracy, compliance, and auditability.
- Comfortable operating in a fast-paced, startup environment with shifting priorities.
Compensation is determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
