Manager, Clinical Operations

LunaJoy Health • Chile • La Paz, Bolivia • Rio Grande do Sul, Brazil • Colombia • Santo Domingo • Buenos Aires • São Paulo • Santa Cruz • Santiago • Honduras • 2m ago

Job Title: Manager, Clinical Operations

Department: Clinical Operations

Reports to: COO or Chief Clinical Officer

About Luna Joy

Luna Joy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues.

Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.

Job Overview

The Clinical Manager is responsible for supporting the quality, consistency, and operational excellence of clinical care delivery. This role bridges clinical expertise and operational execution, ensuring providers are supported, standards are followed, and patient care scales safely and efficiently.

This is a hands-on leadership role for someone with a clinical background (MD, RN, or equivalent) who is comfortable working cross-functionally with operations, care teams, and leadership in a fast-growing, mission-driven organization.

As part of the Luna Joy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Key Responsibilities:

Clinical Oversight & Quality

Support adherence to clinical protocols, pathways, and standards of care
Monitor clinical quality indicators and escalate risks or concerns proactively
Review documentation and clinical workflows for accuracy and compliance
Partner with Medical Directors on continuous quality improvement initiatives.

Provider Support & Performance

Serve as a point of contact for providers on clinical questions and care processes
Support provider onboarding, training, and ongoing clinical education
Identify trends in provider performance and recommend improvements
Foster a culture of accountability, empathy, and high-quality care.

Operational Collaboration

Work closely with Operations, Care Coordination, and Product teams to improve workflows.
Help identify and fix “leaks” in the patient journey from a clinical perspective
Contribute to scaling initiatives by ensuring clinical readiness and feasibility
Support audits, reporting, and data collection related to clinical performance.

Growth & Scale Support

Ensure clinical operations can scale safely as patient volume grows
Support new clinical programs, partnerships, or service lines as needed
Balance patient-centered care with efficiency and sustainability.

Qualifications:

Clinical degree (MD, RN, NP, or equivalent)
Experience in clinical operations, care delivery, or clinical management
Strong leadership and communication skills, with the ability to guide teams in a fast-paced environment
Comfort working with data, dashboards, and performance metrics to inform decisions
Familiarity with healthcare compliance, quality standards, and clinical documentation requirements
Strong organizational and project management skills.

Nice to Haves:

Experience in behavioral health, women’s health, or integrated care models
Prior experience in clinical management, supervision, or operations
Familiarity with telehealth or digital health environments
Experience working with US healthcare systems (a plus, if applicable).

Why Luna Joy?

Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space.

Compensation & Benefits:

Compensation Range: $1,500- $2,000 based on the individual's location, experience, qualifications, and applicable federal and state minimum wage requirements.
Access to educational resources and a supportive community of like-minded professionals.

Interview Process

HR Screen: The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with Luna Joy’s values and culture. This step ensures that you meet the basic qualifications and provides an opportunity for you to learn more about the company and the role.

Second Phase with Hiring Manager: Candidates who pass the HR screen will move on to an interview with the Hiring Manager. In this phase, we dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. The Hiring Manager will assess your fit within the team and your ability to contribute to Luna Joy’s mission.

Offer Stage: After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. This is also your opportunity to ask any final questions before making your decision.

Onboarding & Training: Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about Luna Joy’s systems and workflows, and engaging in any role-specific training. This phase ensures a smooth transition into your new role, setting you up for success from day one.

Inclusion Statement

At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at Luna Joy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.

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